“Cassie and Matt show genuine passion for their role and have been very responsive to all of our requests, especially those provided at short notice. Nothing seems too much trouble when we call. They are punctual in reporting their findings and the reports they produce demonstrate the thorough and robust scrutiny of our homes that we desire. We are delighted with their professionalism and eye for detail. They have quickly understood our multi-building registration model and have familiarised themselves with our internal processes and subscribe to our CARE values. I am looking forward to working with STEPS with Children during 2024 and beyond“
“Matt has been very responsive to all our requests and has engaged extremely positively with our children. Our managers have complemented Matt’s rapport with children, some of whom have previously been reluctant to speak to someone independent of the home”
“I’d like to highlight the excellent services you have provided over the past five months. You have been approachable, knowledgeable, and consistently supportive, even while managing the scrutiny and reporting requirements of the service we deliver.”
“Your reports are centred around the children and their safety, and it’s commendable how you prioritise their views, wishes, and care planning in your documentation.”
“As a new service, you’ve helped remind the team of their hard work, even in the face of challenges, through your reports. We’re excited about continuing our partnership with STEPS in the coming years as both our company and STEPS with Children grow.”
“Having worked alongside Matt for a number of years in Children’s Social Care and predominantly with the most high-acuity children and young people, I have always found his approach to risk management and safeguarding to be proactive and child-centered. Matt really understands how to communicate empathy and attunement to traumatised young people and how to challenge the professionals to think deeper and step into a child’s world. I am yet to find a practitioner who works so effortlessly between theory and practice as Matt does”
“Cassie is a fantastic leader, role model and teacher. Cassie
is patient and is able to guide and support people under high amounts of pressure, in the least pressuring way. Cassie makes every situation feel calm and makes those around her feel comfortable almost immediately, lighting up any room when she walks in”
Regulation 44 – “Having worked with Cassie for several months now it has been great to see how our working relationship has built. Cassie has adapted her approach to meet my learning style and this is working really well. Cassie always shares neat practice ideas and her approach works well”
“Matt’s personality and professionality shone through each time he visited. It can be very difficult for our children to open up to people they don’t know and this is magnified when taking about when they were missing as there can be an element of shame and distrust attached to these events. Matt spent time with our children getting to know them and building a rapport before talking with them about what happened to them and where they were. Matt got lots of information from our children and wrote very detailed reports that were directly used to help safeguard our children“
“I am writing to say a big thank you to STEPS with Children for their service and their support for our children. This is an amazing service“
Return Home Interview – “Matt has been a great support not only to our child but also to the team around the child. He always advocates for the child and has an amazing skill of building rapport in a very short space of time. Matt has a very child centred approach and this aligns well with our ethos. Matt has adapted to go above and beyond to support the child and team which has been fantastic as well as having a positive impact”
“Cassie is caring, compassionate and very professional in her work ethic, she is extremely supportive and has great communication skills. Cassie has experience of working with children and young people with a variety of complex needs, Cassie is very passionate about safeguarding and working in a child centred way, she has a great knowledge base and understanding of the social care common inspection framework, (SCCIF), Quality standards, Children home regulations and legislation and government guidelines which underpin our day-to-day practice”
“Since our first meeting, Cassie has always displayed the utmost professionalism. Cassie is very well informed and skilled in her role and has supported me to understand social care procedures and legislation. Cassie upholds all current safeguarding legislation. This is evident from the times we have met. Communication is a real strength of Cassie’s, and she always uses appropriate forums to communicate with me. I have really enjoyed working with Cassie, she is very knowledgeable in her field, and nothing is too much trouble”
