Our Contact Details
E-mail: info@stepswithchildren.org
Introduction
STEPS with Children Ltd are a small business providing a variety of services to their clients. Our services are largely provided to private sector Residential Childcare organisations. However, given that we are a consultancy company, our customers vary and may include private individuals. As such, STEPS with Children Ltd has taken the view that the following payment policy will be applicable to all clients, unless otherwise agreed, in writing, at the time of our services being commissioned. As such, STEPS with Children Ltd reserves the right to review and/or amend this policy.
Acceptable Payment Methods
STEPS with Children Ltd accept payment via direct bank transfer. Details of which will be shared with our clients at the time of invoicing.
STEPS with Children Ltd may also accept other methods of payment. However, unless discussed prior to the provision of service, STEPS with Children Ltd will require payment via bank transfer.
Deadlines for Payment
STEPS with Children Ltd have clear expectations of when payment is expected to be made by clients. Clients will be advised of the below expectations at the time a client commissions our services, prior to any works completed.
Within 7 days of receipt of invoice:
– First time invoice for new clients who have not previously commissioned any of our service.
– First time invoice for existing clients who have commissioned a different service, to that previously commissioned (example. A client who commissions a day of training for the first time, after already commissioning an Independent Visit will be required to pay within 7 days.
Within 30 days of receipt of invoice:
– Any additional invoices for existing clients who are commissioning a service they have previously commissioned.
Late Payments
A payment will be considered late the day after a deadline for payment, as defined above, has passed and has been documented as part of initial service provision. Where no deadline for payment has been detailed, a payment will be considered late, 30 days after the provision of service or issuing of invoice, whichever is later.
In line with the Late Payment of Commercial Debts Act (1998), STEPS with Children Ltd will operate the following late payment charges.
Where the client is a business, they will be charged:
– A late fee of;
– £40 for invoices valued at less than £1000
– £70 for invoices valued between £1000 – £10,000
– £100 for invoices valued over £10,000
– Statutory Interest at a rate of 8% plus the Bank of England Base Rate (calculated at the time of charge)
Where the client is a private individual, they will be charged:
– A late fee of;
– £40 for invoices valued at less than £1000
– £70 for invoices valued between £1000 – £10,000
– £100 for invoices valued over £10,000
Refunds
STEPS with Children Ltd do not operate a refund policy. Clients who are not satisfied with our services should discuss this with us as a matter of priority.
STEPS with Children Ltd reserves the right to adapt this policy at any time. Existing clients will be notified of any changes. STEPS with Children Ltd also reserves the right to waive any requirements set out in the above policy, only following discussion and agreement with a client, however this will be reserved for extreme circumstances.
